Policies

Last Updated Aug 29, 2024

100% Satisfaction Guarantee

Whip Salon takes great pride in our reputation for delivering consistent high quality services, and we 100% guarantee you’ll be happy with your hair at the end of your service, or we'll make it right.

If you're dissatisfied with a service you’ve received for any reason:

• First - let us know! We can't help you if we don't know you're unhappy. You can either call or email the front desk team at the salon location you visited. Or, if you don't feel comfortable doing that, email our dedicated client satisfaction team at satisfaction@whipsalon.com.
• Depending on the situation and your preferences, we'll work with you to schedule a free re-do either with the same stylist at the same salon location, a different stylist at the same location, or a different stylist at a different, nearby Whip Salon location. 
• Free re-dos should be scheduled within 7 days of the original service. Please try to let us know as soon as possible after your original service if you're not completely satisfied.
• If after your free re-do you're still not completely satisfied, please email satisfaction@whipsalon.com and we'll work with you to find a resolution.

Late Cancellation & No-Shows

At Whip Salon, we understand that emergencies happen. However, we ask that you provide us with at least 24 hours notice of any cancellations so that we can have the chance to fill your appointment time with your stylist. Most stylists at Whip Salon work on a commission basis, meaning they earn a percentage of the revenue from each service they provide. Their schedule is set based on the clients who have pre-booked their appointments. When a client no-shows or late-cancels, that slot remains empty and the stylist misses out on potential earnings. The cancellation fee helps offset this loss and encourages clients to respect appointment times, ensuring the salon operates efficiently and our stylists can maximize their booked hours.

To avoid any cancellation charges, you must give 24 hours notice if you can't make your appointment.

• Cancellations can be made through your online account or by calling or emailing the front desk. However, it is important to note that an appointment is only officially canceled in our booking system if you receive an email or SMS confirmation of the cancellation. 
• If you cancel your appointment with less than 24 hours until your appointment start time, you'll be charged 50% of your service fee.
• If you don’t cancel your appointment in advance, don’t show up for your appointment and are unreachable by phone and email, you'll be charged 90% of your service fee.
• Clients who repeatedly late-cancel or no-show may be required to make non-refundable deposits for future appointments.
• If you have 2 or more people in your party, everything's the same except we require 48 hours notice instead of 24 hours to avoid late cancel/no-show fees.
  

Lateness

If you will arrive late for your appointment, please call to let us know. Please be aware that if you arrive more than 15 minutes late for your appointment, we may need to reschedule your appointment for another day. We work very hard to allocate the right amount of time for each service. Accommodating late guests is often impossible without disrupting other guests scheduled that day.

Damage to Property

Whip Salon is not responsible for any damage to personal property. We provide robes and capes for each client to change into before starting their color services in order to protect any valuable clothing. Note that even with professional, permanent salon color, there is a small possibility of dye transfer from hair to other surfaces including skin, clothing, furniture or bedding. It is the client’s responsibility to protect their own personal property.

Color services: Blowouts & Glazes

Please note that unless otherwise specified, color services generally do not include a blowout. If you wish you have a blowout with your service, please add it as a separate service at time of booking. Whip Salon does not allow clients to blow-dry their own hair in the salon.

Note that the single process service does not include a glaze. If you wish to have a glaze, please choose the glaze add-on when you book your service.

Payment

• Payment must be provided at the end of your service.
• All Whip Salon locations accept debit and credit cards as well as touchless payment methods like Apple Pay and Google Pay.
• Whip Salon does not accept checks - no exceptions.
• Some locations may operate cashless. To ensure you can pay for your service please be sure to bring a debit or credit card.
• At locations that accept cash, please note that $100 bills are not accepted.
• All locations allow tipping either by card or cash.

Product Refunds

Whip Salon offers exchanges on unused/unopened retail products within 2 weeks of purchase. Products cannot be refunded but we are happy to exchange your product for another product of your choice. If there is a price difference higher or lower, we will refund the difference or you will be charged the difference.

Gift Card Disclosures

Whip Salon offers virtual gift cards online, as well as physical gift cards in-store. These disclosures apply to both forms. Furthermore, gift cards may be purchased or donated. Different rules apply to purchased gift cards vs. donated gift cards and some of those rules vary by the state where the gift card was issued. 

• All gift cards:
• Gift card purchases are final sale, non-refundable.
• Gift cards can be used at any Whip Salon location.
• Gift cards can be redeemed for any product or service.
• Gift cards may be used in combination with another payment method at the point of sale.
• Gift cards have no inactivity fees.
• Purchased gift cards:
• Connecticut:
• Gift cards never expire.
• Gift cards may not be exchanged for cash, unless the balance is less than $5.
• South Carolina:
• Gift cards expire after 5 years.
• Gift cards may not be exchanged for cash.
• Donated or otherwise un-purchased gift cards:
• Gift cards expire after 1 year.
• Gift cards may not be exchanged for cash.

Chargeback Abuse

If you have a question about a Whip Salon credit card charge please contact the salon where you purchased the products and/or services. We will always work with clients to correct any problems immediately. If for some reason your question isn't answered at the local salon location, please email finance@whipsalon.com.

Please do not file a chargeback dispute with your bank for a valid charge. Our policy is to permanently ban from all Whip Salon locations any customer who purposefully abuses the credit card chargeback system to reverse a legitimate charge, or to reverse a charge that was already refunded.

Email Opt-in

By giving us your email address, either via our online booking system, over the phone, or in person, you are opting in to transactional and marketing email communication from Whip Salon.

Transactional emails concern your appointments and include appointment confirmations, reminders, cancellation notifications, etc. To unsubscribe from transactional emails, contact admin@whipsalon.com. If you unsubscribe from transactional emails you must opt-in for transactional SMS. Otherwise, there is no automated way for us to keep you informed about the status of your appointments.

Marketing emails are low volume messages with news, beauty tips, special offers, promotions, and sales that we think you will find of interest. You can easily opt-out of marketing emails by clicking the unsubscribe link at the bottom of any message.

Call Recording

Please note that all inbound calls to our front desks, and all outbound calls from our front desks, are recorded.

Updates

These policies may be updated from time to time without notice. The date of the most recent update is always shown at the top of the page.

SMS Opt-in

By giving us your mobile phone number, either via our online booking system, over the phone, or in person, you are agreeing to receive transactional and marketing SMS communication from Whip Salon. Message and data rates may apply.

Transactional SMS concerns your appointments and includes appointment confirmations, reminders, cancellation notifications, etc. To unsubscribe from transactional SMS messages, simply reply STOP to any message. If you opt out of transactional SMS, you must opt-in for transactional email. Otherwise, there is no automated way for us to keep you informed about the status of your appointments.

Marketing SMS are low volume messages (approx 1-2 per month) with news, beauty tips, special offers, promotions, and sales that we think you will find of interest. You can easily opt-out of marketing SMS by replying STOP to any message.

Privacy

By using this Website or our booking system you agree to our Privacy Policy